Monitor OTRS
Monitors your OTRS ticket queues in real time, removing the need to keep refreshing the screen while waiting for a new ticket or an approaching SLA deadline.
Attention split between serving customers and watching the screen
Built for N2/N3 technical support analysts who work directly in OTRS queue operations. Without Monitor OTRS, analysts waste time, and sometimes miss deadlines, by manually checking whether something new arrived.
Manually refresh the screen, hope you do not miss an SLA, and split attention between the current ticket and the entire queue.
The extension alerts you with sound and a visual notification at the right moment, right in the browser, with no changes required in OTRS itself.
Everything the analyst needs to see, nothing they should not
Real-time notifications
New tickets, customer replies, and SLA breaches. Never miss an urgent ticket because you were not staring at the screen.
Alert escalation
Opt-in: reopens and refreshes the OTRS tab if an alert goes unseen. A safety net against distraction.
Local analytics dashboard
AHT, SLA distribution, personal and queue productivity; no spreadsheets or manual reports required.
Multiple instances and queues
Support more than one client or OTRS environment without needing one extension per instance.
Selector calibration
Visual diagnostics tool: if the OTRS theme changes, adjust from the interface itself without waiting for a code release.
Encrypted report export
Data segregated between personal use and queue use; share metrics without exposing other analysts' ticket content.
Continuity after session drop
Aggregated metrics (counts, AHT, SLA) survive logout; sensitive ticket data is discarded automatically.
Read-only OTRS access
Zero risk of the extension writing, changing, or automating any action in the system.
Zero telemetry, zero own server
No data leaves the analyst's browser, under any circumstance.
Per-instance permission, on demand
The extension does not request broad access to "all sites" on install; only to the OTRS domain the analyst registers.
Runs entirely in your browser
No proprietary server receiving your operations data. Monitor OTRS was designed so trust does not depend on trusting us.
Exclusive read access to OTRS
No data leaves your browser
Everything sensitive is encrypted on the device
Simple pricing, per user
Monthly billing per active user. No setup fee, no minimum contract.
- Notifications and alert escalation
- Local analytics and report export
- Multiple concurrent instances and queues
- Support for Edge, Chrome, and Firefox
Ready to install
Monitor OTRS is published and available for immediate installation from the Chrome and Firefox extension stores.